> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Disable Facebook and Instagram Data Sharing in Shopify

> Disable Shopify's Facebook and Instagram sales channel pixel to stop duplicate Meta Pixel events and let Upstack Data deliver clean server-side conversions to Meta CAPI.

<Tip>
  * Sign in to your Shopify admin at [admin.shopify.com](https://admin.shopify.com).
  * Open **Sales channels → Facebook & Instagram → Settings**.
  * Under **Share data**, click **Change**.
  * Toggle **Share data** to **Off** and click **Save**.
</Tip>

<Warning>
  Most causes of duplicate events are because you have more than one Facebook integration active on your site.

  Disable the **Facebook & Instagram sales channel data sharing** in Shopify and confirm no other Facebook pixel apps (or theme-injected pixels) are installed.
</Warning>

## Prerequisites

Before you start, you need:

* Owner or staff access to your **Shopify admin** with permission to edit sales channels
* The **Facebook & Instagram sales channel** installed in Shopify (if it's not installed, there's nothing to disable)
* A configured Meta destination in Upstack Data so the pixel keeps firing after you disable Shopify's native integration — see [How to configure the Meta Pixel destination](/guides/facebook-ads/how-to-configure-facebook-meta-ads-pixel-destination-in-upstack-data)

## Steps to disable Facebook and Instagram data sharing in Shopify

<Steps>
  <Step title="Sign in to Shopify">
    Sign in to your Shopify admin at [admin.shopify.com](https://admin.shopify.com).
  </Step>

  <Step title="Open the Facebook & Instagram sales channel">
    In the Shopify admin, click **Sales channels** in the left-hand menu, select **Facebook & Instagram**, then click the **Settings** tab.

    *Tip: You can also use the top search bar to jump directly to the Facebook & Instagram sales channel.*

    <img src="https://mintcdn.com/upstackdata-afbed50d/r7kPU9Z0Ocj96UFU/images/intercom/ce70b48e8aec378b.png?fit=max&auto=format&n=r7kPU9Z0Ocj96UFU&q=85&s=09b517f66b43442f74a3d6f615b9ef93" alt="" width="1325" height="790" data-path="images/intercom/ce70b48e8aec378b.png" />
  </Step>

  <Step title="Open the Share data settings">
    On the Facebook & Instagram **Settings** page, locate the **Share data** section and click **Change**.

    <img src="https://mintcdn.com/upstackdata-afbed50d/r7kPU9Z0Ocj96UFU/images/intercom/c4c0e149be9da690.png?fit=max&auto=format&n=r7kPU9Z0Ocj96UFU&q=85&s=7bef460c748876d6bb7279d5c5ef13e6" alt="" width="1332" height="748" data-path="images/intercom/c4c0e149be9da690.png" />
  </Step>

  <Step title="Toggle off data sharing">
    Toggle **Share data** to **Off**.

    <img src="https://mintcdn.com/upstackdata-afbed50d/r7kPU9Z0Ocj96UFU/images/intercom/b9f058d93d1dd2e5.png?fit=max&auto=format&n=r7kPU9Z0Ocj96UFU&q=85&s=ad6063406aa943a9ff06cb613d072952" alt="" width="1542" height="1501" data-path="images/intercom/b9f058d93d1dd2e5.png" />
  </Step>

  <Step title="Save your changes">
    With **Share data** now set to **Off**, click the **Save** button at the bottom of the page.

    <img src="https://mintcdn.com/upstackdata-afbed50d/a7q81tQDxtvowAUn/images/intercom/20d2d46cda9ca697.png?fit=max&auto=format&n=a7q81tQDxtvowAUn&q=85&s=133c5a4252a6c6f3288935ad3ab57252" alt="" width="1861" height="1339" data-path="images/intercom/20d2d46cda9ca697.png" />
  </Step>

  <Step title="Verify data sharing is disabled">
    After saving, the Facebook & Instagram **Settings** page should now show **Share data: Off**.

    <img src="https://mintcdn.com/upstackdata-afbed50d/r7kPU9Z0Ocj96UFU/images/intercom/cd039f7977b9ef0c.jpg?fit=max&auto=format&n=r7kPU9Z0Ocj96UFU&q=85&s=1090684d66e122b601b7deb83eb8c3e8" alt="" width="908" height="859" data-path="images/intercom/cd039f7977b9ef0c.jpg" />

    Within 24 hours, you should also see duplicate-event warnings clear in **Meta Events Manager**. If duplicates persist, also check for:

    * Third-party Facebook pixel apps in Shopify
    * Manual pixel code in your theme files (`theme.liquid`, header snippets)
    * Facebook pixel tags inside Google Tag Manager
  </Step>
</Steps>

<Note>
  **Need help?**

  If duplicate events continue after disabling Shopify's native integration, contact our support team with your Pixel ID and we'll help diagnose the source.
</Note>