> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Migrate Your Billing from Shopify to Upstack Data

> A step-by-step guide for transitioning your subscription billing from the Shopify App Store to Upstack Data's direct platform billing.

<Tip>
  * **Uninstall** the Upstack Data app from your [Shopify Admin](https://admin.shopify.com).
  * **Log out** of [Upstack Data](https://app.upstackdata.com), then **log back in**.
  * Complete your credit card **billing information** in Stripe.
  * In the [Upstack dashboard](https://app.upstackdata.com), go to **Data Integrations → Shopify** and **reconnect your store**.
</Tip>

## Overview

Upstack Data is migrating all customers from Shopify App Store billing to direct credit card billing through Stripe. This gives us better control over plan management, pricing adjustments, and seasonal plan upgrades — things that Shopify's billing system restricts.

The process takes about 10 minutes and does not affect your tracking, integrations, or data.

## Prerequisites

Make sure you have the following ready before starting the migration:

* [Shopify Admin](https://admin.shopify.com) access with permission to manage apps

* Your [Upstack Data](https://app.upstackdata.com/login) login credentials (email and password) and access to the email inbox associated with the account

* A credit card for the new Stripe billing

<Tip>
  If you do not remember your Upstack Data login credentials, use the password reset option before starting, or reach out to support. The login uses an email verification code (OTP), so have access to your email inbox as well.
</Tip>

## Migration steps

<Steps>
  <Step title="Uninstall the Upstack Data app from Shopify Admin">
    This cancels your Shopify-based subscription and prepares your account for the migration.

    * Sign in to your [Shopify Admin](https://admin.shopify.com).

    * Navigate to **Settings → Apps and sales channels**.

    * Find **Upstack Data** (UpStackified Tracking) in the list.

    * Click **Remove app** to uninstall it.

    <Warning>
      Uninstalling the app does NOT delete your Upstack Data account, tracking configuration, or any integrations you have already set up. Everything is preserved on the Upstack side and will reconnect automatically when you reinstall.
    </Warning>
  </Step>

  <Step title="Log out and log back in to Upstack Data">
    After the app is uninstalled, log out of your [Upstack Data](https://app.upstackdata.com/login) account and log back in.

    * **Log out** of your Upstack Data account.

    * **Log back in** using your existing credentials.

    * You will be prompted to set up **credit card billing through Stripe**.
  </Step>

  <Step title="Complete your credit card billing information">
    After logging in, you will be prompted to set up credit card billing through Stripe.

    * Enter your **credit card details** on the billing screen.

    * Select your **plan tier**.

    * **Confirm** the subscription.
  </Step>

  <Step title="Reconnect your Shopify store">
    * In the [Upstack dashboard](https://app.upstackdata.com), go to **Data Integrations → Shopify**.

    * Click **Reconnect** on your Shopify store.

    * Follow the prompts to **authorize the connection**.

    Once reconnected, your tracking and data will resume as normal.
  </Step>

  <Step title="Verify the migration">
    * In the [Upstack dashboard](https://app.upstackdata.com), confirm the Shopify integration shows status **Healthy** under **Data Integrations**.

    * In **Event Health**, confirm new events (e.g., `PageView`, `Purchase`) are arriving with timestamps after the reconnection.

    * In Stripe (or via your Stripe receipt email), confirm a successful subscription charge.
  </Step>
</Steps>

## Frequently asked questions

#### Will I lose any tracking data during the migration?

<Note>
  No. Your tracking configuration, pixel setup, and all integrations are preserved. The uninstall/reinstall process only affects the Shopify billing connection, not your Upstack Data account or tracking scripts.
</Note>

#### Do I need to redo my pixel setup, Klaviyo integration, or other configurations?

<Note>
  No. Everything carries over. Once you reinstall the app and log in, your existing setup will be intact.
</Note>

#### What if I have multiple stores?

<Note>
  Each store is migrated individually. You will need to repeat this process for each store at a separate time. Each store has its own subscription and billing.
</Note>

#### Can I change my plan during the migration?

<Note>
  Yes. This is a good opportunity to right-size your plan based on current order volume.
</Note>

<Note>
  **Need help?**

  If you encounter any issues during setup, contact our support team and we'll help diagnose the problem.
</Note>