> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Cancelled: Track Shopify Order Cancellations

> Track order cancellation events for your Shopify store. Monitor cancellation rates, identify patterns, and understand the impact on revenue and fulfillment.

<Tip>
  Order Cancelled counts the total number of order cancellation events for your Shopify store.
</Tip>

## Formula

<Info>
  **Order Cancelled** = **COUNT** ( Order Cancelled Events )
</Info>

### Formula Components

| Metric                     | Definition                                                                 |
| -------------------------- | -------------------------------------------------------------------------- |
| **Order Cancelled Events** | Individual order cancellation transactions processed in your Shopify store |

| Metadata        |                                                              |
| --------------- | ------------------------------------------------------------ |
| **Type**        | Number                                                       |
| **Data Source** | [Upstack Pixel](/pixel), [Shopify](/sources/catalog/shopify) |
| **Aggregation** | Count                                                        |

***

## Example

Your Shopify store had **28 orders cancelled** last month out of **2,156 total orders**.

| Period   | Orders | Cancelled | Cancellation Rate |
| -------- | ------ | --------- | ----------------- |
| January  | 2,156  | 28        | 1.3%              |
| February | 2,341  | 35        | 1.5%              |
| March    | 1,987  | 22        | 1.1%              |

***

## How It Works

The Upstack pixel tracks order cancellation events when orders are cancelled in Shopify before fulfillment. Each cancelled order is counted as one event, synced from your Shopify order data. Unlike refunds, cancellations typically occur before shipping and represent orders that never completed fulfillment.

***

## When to Use

| Scenario                     | Action                                                                  |
| ---------------------------- | ----------------------------------------------------------------------- |
| High cancellation volume     | Investigate inventory issues or fulfillment delays                      |
| Cancellation rate increasing | Review order processing workflows and customer communication            |
| Channel comparison           | Compare cancellation rates by traffic source to identify fraud patterns |
| Pre-fulfillment analysis     | Track cancellations to optimize inventory allocation                    |

***

## Related Metrics

| Metric                                                       | Relationship                      |
| ------------------------------------------------------------ | --------------------------------- |
| [Purchases](/reference/metrics/funnel/conversions/purchases) | Total completed orders            |
| [Refunds](/reference/metrics/funnel/conversions/refund)      | Post-fulfillment order reversals  |
| [Revenue](/reference/metrics/funnel/conversions/revenue)     | Revenue impacted by cancellations |

[See all Conversions metrics →](/reference/metrics/funnel/conversions)