> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Count: Number of Refunded Orders

> Track the number of refunded orders in your Shopify store. Monitor return volume, identify problem products, and benchmark refund rates.

<Tip>
  The total number of orders that received a full or partial refund.
</Tip>

## Formula

<Info>
  **Refund Count** = **COUNT** ( Orders ) **WHERE** refund\_amount > 0
</Info>

| Metadata        |                             |
| --------------- | --------------------------- |
| **Type**        | Number                      |
| **Data Source** | [Shopify](/sources/shopify) |
| **Aggregation** | Count                       |

***

## Example

Your store processed **127 refunds** in March across 2,450 total orders:

| Week   | Refunds | Rate                 |
| ------ | ------- | -------------------- |
| Week 1 | 28      | 4.8%                 |
| Week 2 | 31      | 5.2%                 |
| Week 3 | 42      | 6.9% (new SKU issue) |
| Week 4 | 26      | 4.3%                 |

***

## How It Works

Refund Count tracks every order that had any refund processed in Shopify. Both full and partial refunds increment this count. Orders with multiple refunds count once.

***

## When to Use

| Scenario               | Action                                                 |
| ---------------------- | ------------------------------------------------------ |
| Return rate analysis   | Compare refund count to total orders for return rate   |
| Product quality issues | Spike in refunds may indicate defective batch          |
| Customer satisfaction  | High refund counts signal experience problems          |
| Seasonal patterns      | Track if returns increase after holidays or promotions |

***

## Related Metrics

| Metric                                                                     | Relationship                            |
| -------------------------------------------------------------------------- | --------------------------------------- |
| [Refund Amount](/reference/metrics/orders/adjustments/refund-amount)       | Dollar value of these refunds           |
| [Refund %](/reference/metrics/orders/adjustments/refund-percent)           | Refund Count ÷ Orders                   |
| [Refund Per Order](/reference/metrics/orders/adjustments/refund-per-order) | Average refund value per refunded order |
| [Cancelled Orders](/reference/metrics/orders/adjustments/cancelled-orders) | Orders cancelled before fulfillment     |
| [Orders](/reference/metrics/orders/counts/orders)                          | Total orders (denominator for rate)     |

[See all Adjustments metrics →](/reference/metrics/orders/adjustments)