> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Returning Customer Refund + Discount: Combined Adjustments

> Track total refunds and discounts from returning customers. Combine both adjustment types to measure the full impact on returning customer revenue.

<Tip>
  The combined total of refunds and discounts applied to orders from returning customers.
</Tip>

## Formula

<Info>
  **Returning Customer Refund + Discount** = **Returning Customer Refunds** + **Returning Customer Discounts**
</Info>

### Formula Components

| Metric                                                                                                 | Definition                                          |
| ------------------------------------------------------------------------------------------------------ | --------------------------------------------------- |
| [**Returning Customer Refunds**](/reference/metrics/orders/adjustments/returning-customer-refunds)     | Total refund amount for returning customer orders   |
| [**Returning Customer Discounts**](/reference/metrics/orders/adjustments/returning-customer-discounts) | Total discount amount for returning customer orders |

| Metadata        |                             |
| --------------- | --------------------------- |
| **Type**        | Currency                    |
| **Data Source** | [Shopify](/sources/shopify) |
| **Aggregation** | Sum                         |

***

## Example

Your store processed **\$8,420** in returning customer adjustments this month:

| Adjustment Type | Amount      | Share |
| --------------- | ----------- | ----- |
| Refunds         | \$5,180     | 62%   |
| Discounts       | \$3,240     | 38%   |
| **Total**       | **\$8,420** | 100%  |

***

## How It Works

This metric sums all refunds and discounts applied to orders placed by returning customers. Returning customers are identified as shoppers who have made at least one previous purchase. The combined value represents the total revenue adjustment for this customer segment.

***

## When to Use

| Scenario                     | Action                                                                 |
| ---------------------------- | ---------------------------------------------------------------------- |
| Analyzing repeat buyer costs | Compare total adjustments against returning customer gross revenue     |
| Loyalty program impact       | Track if returning customers receive more discounts than new customers |
| Retention cost analysis      | Factor combined adjustments into customer lifetime value calculations  |
| Segment comparison           | Compare against new customer adjustments to identify trends            |

***

## Related Metrics

| Metric                                                                                             | Relationship                        |
| -------------------------------------------------------------------------------------------------- | ----------------------------------- |
| [Returning Customer Refunds](/reference/metrics/orders/adjustments/returning-customer-refunds)     | Refund component of this metric     |
| [Returning Customer Discounts](/reference/metrics/orders/adjustments/returning-customer-discounts) | Discount component of this metric   |
| [NC Refund + Discount](/reference/metrics/orders/adjustments/new-customer-refund-plus-discount)    | Same metric for new customers       |
| [Refund + Discount](/reference/metrics/orders/adjustments/refund-plus-discount)                    | Combined total across all customers |

[See all Adjustments metrics →](/reference/metrics/orders/adjustments)