> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I can't see my ads account in Upstack Data

> Missing ad accounts usually mean missing Business Manager permissions or a stale Facebook connection. Verify admin access, reconnect with all accounts selected, and allow 10–15 minutes to sync.

If your ads account isn't showing in Upstack Data, it's usually due to **missing permissions or connection issues**. Here's what to check:

## 1. Verify permissions

Make sure you have **admin access** to the ad account and the connected **Business Manager**.

## 2. Reconnect Facebook

Go to your Upstack Data integrations and reauthorize Facebook. When reconnecting, select **"Edit Settings"** and make sure **all ad accounts, pixels, and pages** are checked — accounts left unchecked won't be imported.

## 3. Allow time for syncing

Once reconnected, it may take up to **10–15 minutes** for your accounts to appear.

## 4. Check ad account ownership

If the account is owned by a partner agency, make sure they've granted your user full access in Business Manager.

If it still doesn't appear after reconnecting, contact support — we'll help verify the integration and get your ad account showing correctly.

***

**Still stuck?** Contact [support@upstackdata.com](mailto:support@upstackdata.com) with your Pixel ID and a description of the issue. We typically respond within a few hours.

## Related guides

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