> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No events have ever appeared in the dashboard

> Fix a dashboard with zero events — usually the Upstack Data app embed is disabled in your Shopify theme or the pixel was never installed. Verify the embed and test with an incognito window.

**Likely cause:** The Upstack Pixel is not installed on your storefront, or the Shopify app embed is disabled.

**Fix:**

1. In your Shopify admin, go to **Online Store → Themes → Customize**.
2. Open **App embeds** (toggle icon in the left sidebar).
3. Confirm the **Upstack Data** embed is toggled **on** and click **Save**.
4. Open your store in a new incognito window and visit at least two pages.
5. Return to Upstack → **Live Event Stream**. You should see `PageView` events within 60 seconds.

If the embed is on but events still don't appear, verify your Pixel ID matches — see [Dashboard shows a different store or stays at zero](/troubleshooting/wrong-store-or-zero-events-in-dashboard).

***

**Still stuck?** Contact [support@upstackdata.com](mailto:support@upstackdata.com) with your Pixel ID and a description of the issue. We typically respond within a few hours.

## Related guides

<CardGroup cols={2}>
  <Card title="Install on Shopify" icon="shop" href="/quickstart/install-on-shopify">
    Install the Upstack Data tracking pixel on your Shopify store and start capturing events.
  </Card>

  <Card title="Enable theme extension" icon="toggle-on" href="/guides/shopify/how-to-ensure-upstack-data-theme-app-extension-is-enabled">
    Verify the Upstack Data theme app extension is enabled in your Shopify theme editor.
  </Card>
</CardGroup>