> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Webhook events from Shopify have stopped

> Shopify orders, refunds, or fulfillment webhooks stopped? Shopify removes webhooks that fail for 48+ hours. Re-register webhooks in Upstack and verify with a test order within 2 minutes.

**Likely cause:** Shopify automatically removes webhooks that consistently fail to respond. If Upstack's webhook endpoint experienced downtime or returned errors for 48+ hours, Shopify may have deleted the webhook subscription.

**Fix:**

1. Go to **Settings → Sources → Shopify** in your Upstack dashboard.
2. Check the **Webhook Status** section. It lists all registered webhooks and their health.
3. If webhooks show as **Inactive** or **Not Registered**:
   * Click **Re-register Webhooks**. Upstack will re-create all required webhook subscriptions with Shopify.
   * This process takes about 30 seconds.
4. After re-registration, trigger a test event by placing a test order in your Shopify store (you can use Shopify's **Bogus Gateway** for test orders).
5. Check the Live Event Stream for the incoming webhook event within 2 minutes.
6. If webhooks fail to register, verify that your Shopify plan supports webhooks (all paid plans do — the Shopify Starter plan has limited webhook support).

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**Still stuck?** Contact [support@upstackdata.com](mailto:support@upstackdata.com) with your Pixel ID and a description of the issue. We typically respond within a few hours.