> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Source shows 'Connected' but no new data is flowing

> A source showing Connected but no fresh data usually means the sync job is stuck or paused — often after a plan downgrade. Check the Sync History for errors and trigger a manual sync.

**Likely cause:** The connection is authenticated but the sync job is stuck or paused. This can happen after a plan downgrade (which may reduce sync frequency) or if the source data volume exceeds your plan's limits.

**Fix:**

1. Go to **Settings → Sources** and click the affected source.
2. Check the **Sync History** log — look for the most recent sync attempt and its status.
3. If the last sync shows an **error**:
   * Note the error message (e.g., "Rate limited," "Timeout," or "Quota exceeded").
   * Click **Sync Now** to trigger a manual sync attempt.
4. If the last sync shows **success** but the "Last synced" time is old:
   * Your sync schedule may have changed. Check **Settings → Subscription** to confirm your plan's sync frequency (hourly, every 6 hours, or daily).
   * Free plans sync once per day. [Upgrading your plan](/billing/upgrading-and-downgrading) increases sync frequency.
5. If manual sync also fails, try disconnecting and reconnecting the source. This resets the sync cursor without losing historical data.
6. After reconnection, monitor the Sync History for 15 minutes to confirm data starts flowing.

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**Still stuck?** Contact [support@upstackdata.com](mailto:support@upstackdata.com) with your Pixel ID and a description of the issue. We typically respond within a few hours.