> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Does the Meta EMQ Page Say Stale?

> Upstack checks Meta for new EMQ scores every 4 hours. If the Meta EMQ page says Stale for more than a day, Upstack has stopped reading scores for your Meta destination. Here's what to check.

The **Meta EMQ** page shows the Event Match Quality scores Meta calculates for your dataset. **Stale** means Upstack last updated them more than 26 hours ago.

## When does it refresh?

Upstack checks Meta for new scores **every 4 hours**, automatically, so the page usually updates every 4 to 8 hours. There's no refresh button.

The badge next to **Last updated** shows how recent the scores are:

| Last updated | Badge |
| - | - |
| Within 2 hours | **Real-time** |
| Within 26 hours | **Daily** |
| More than 26 hours ago | **Stale** |

## Why isn't it updating?

If the page has said **Stale** for more than a day, Upstack has stopped reading scores for your Meta destination. Check these first:

1. **Conversions API isn't set up on the destination.** Upstack reads EMQ with the destination's Conversions API access token and Pixel ID. Open your Meta destination under **Destinations** and check that it's enabled, that **Tracking Method** is **Server** or **Browser + Server**, and that the access token and Pixel ID are filled in.
2. **You have more than one Meta destination.** The page shows the first enabled Meta destination. Check that it's the one you expect.

If both are fine, [contact support](https://docs.upstackdata.com/troubleshooting/support.md). Upstack also pauses EMQ updates while it's having trouble delivering events to a destination, even when the destination card shows **Healthy**. We can check that and run the update for you.

> [!NOTE]
>
> Scores of **0.0/10** that keep updating are a different problem. See [Why is my Meta EMQ Panel Showing Zeros (0.0/10)?](https://docs.upstackdata.com/destinations/catalog/meta-capi/why-is-my-meta-emq-panel-showing-zeros-0-0-10.md)

## Where can I see the current score in the meantime?

In [Meta Events Manager](https://business.facebook.com/events_manager), open your dataset and select an event. Meta shows its **Event match quality** score there. It's the same score Upstack displays.

## Related Articles

> **[Meta EMQ panel showing zeros](https://docs.upstackdata.com/destinations/catalog/meta-capi/why-is-my-meta-emq-panel-showing-zeros-0-0-10.md)**

> **[Low EMQ score at destination](https://docs.upstackdata.com/troubleshooting/low-emq-score-at-destination.md)**


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