> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Does the Upstack Dashboard Show a Different Timezone Than Shopify?

> If Upstack shows times and daily totals in a different timezone than your Shopify store, set the account timezone in Business Details. Past days are recalculated.

If the Upstack dashboard shows times in a different timezone than your store (for example US Eastern time for a store in Amsterdam), your Upstack **account timezone** isn't set to your store's timezone. Change it in **Business Details**.

## Why does this happen?

Upstack shows dates, times, and daily totals in the **Timezone** saved in **Business Details**. It doesn't use your browser's timezone or read it from Shopify each time.

If the account timezone is **America/New\_York** while your store runs on another timezone, the dashboard shows US Eastern time. Under the **Timezone** field, **Detected from Shopify** shows your store's timezone, so you can compare the two.

## How do I set my account timezone?

You need to be an **owner** or **admin** of the Upstack account.

1. Open your workspace menu and click **Settings**, or go to [app.upstackdata.com/account/settings/account](https://app.upstackdata.com/account/settings/account).
2. Under **Workspace**, click **Business Details**.
3. In the **Regional** section, open **Timezone** and choose your store's timezone, for example **Europe/Amsterdam**. You can search by city.
4. Click **Save**.

To check the timezone in use, hover over the date range at the top of a dashboard. It shows **Selected timezone**.

## Does it change past days?

Yes. Upstack stores events in UTC and groups them into days when you view a report, so earlier days are regrouped in the new timezone straight away. Nothing is lost or re-collected.

After the change, daily Purchase and revenue totals use the same day boundaries as Shopify. They can still differ for other reasons; see [Why Are Upstack Purchase Events Higher Than Shopify Orders?](https://docs.upstackdata.com/troubleshooting/why-are-upstack-purchase-events-higher-than-shopify-orders.md)

## Why do some screens still show UTC?

A few views show times that don't follow the account timezone:

* The **Event Debugger** shows each event's raw timestamp in UTC.
* The small trend charts in the **Events Manager** event list group events by UTC day.
* Some event lists show times in your browser's timezone.

Dashboards, reports, and date filters such as **Today** and **Last 7 days** use the account timezone.

## What about ad platform data?

Meta and Google Ads report spend by hour in the ad account's timezone. Upstack converts it and shows it in your account timezone. If an ad account runs on a different timezone than your store, its daily spend won't line up exactly with the ad platform's own daily numbers.

## Related Articles

> **[How timezones work in Upstack](https://docs.upstackdata.com/concepts/timezones.md)**

> **[Conversions on the wrong day](https://docs.upstackdata.com/troubleshooting/conversions-attributed-to-wrong-day.md)**

> **[Purchases higher than Shopify](https://docs.upstackdata.com/troubleshooting/why-are-upstack-purchase-events-higher-than-shopify-orders.md)**

> **[Revenue doesn't match Shopify](https://docs.upstackdata.com/troubleshooting/upstack-revenue-doesnt-match-shopify.md)**


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