> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard shows a different store or stays at zero despite correct setup

> Dashboard showing another store's events or zero events despite a correct setup? Your theme's Pixel ID doesn't match your Upstack workspace. Compare IDs and update the app embed.

**Likely cause:** The Pixel ID configured in your theme does not match the Pixel ID for your Upstack workspace. This can happen if you copied the snippet from a different store's settings, or if your workspace was recently recreated.

**Fix:**

1. In your Upstack dashboard, go to **Settings → Pixel** and copy your **Pixel ID** (it looks like `px_abc123def456`).
2. In Shopify admin, go to **Online Store → Themes → Customize → App embeds → Upstack Data**.
3. Compare the Pixel ID shown in the embed configuration with the one from step 1. They must match exactly.
4. If they differ, update the embed to use the correct Pixel ID, click **Save**, and test again.
5. Note: if you recently deleted and recreated your Upstack workspace, you will have a new Pixel ID that needs to be updated in all theme embeds.

***

**Still stuck?** Contact [support@upstackdata.com](mailto:support@upstackdata.com) with your Pixel ID and a description of the issue. We typically respond within a few hours.

## Related guides

<CardGroup cols={2}>
  <Card title="Find your Pixel ID" icon="crosshairs" href="/resources/how-to-find-my-upstack-data-pixel-id">
    Locate the Pixel ID for your Upstack Data workspace.
  </Card>
</CardGroup>