Importance of this Step
The purpose of this step is to prevent someone from entering both flows within a set timeframe. This avoids situations where a person could receive overlapping or duplicate messages, ensuring a smoother customer experience, reducing message fatigue, and keeping your reporting data clean.
Part 1: In Standard Flow
Click on Trigger (top trigger)
Go to Profile filters → click on Edit
Scroll down to the end of the Profile filters then click +Add
Select condition: What someone has done (or not done)
Select Person has Received Email
Select zero times → in the last 7 days (or 14 days if preferred)
Click on the Where button and choose Flow is equals the “Upstack Flow”
(e.g. ABC | Pre | Added to Cart | Flow | Abandoned Cart - UpstackData)
Click Save
Part 2: In Upstack Flow
Click on Trigger (top trigger)
Go to Profile filters → click on Edit
Scroll down to the end of the Profile filters then click +Add
Select condition: What someone has done (or not done)
Select Person has Received Email
Select zero times → in the last 7 days (or 14 days if preferred)
Click on the Where button and choose Flow is equals the “Standard Flow”
(e.g. ABC | Pre | Added to Cart | Flow | Abandoned Cart)
Click Save
Done 🎉 Repeat this step for each standard abandonment flow: Cart, Browse, Site and Checkout Abandonment
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