payment_refunded Event - Upstack Data

Fires when a payment is refunded to the customer. Use this event to track refund rates and understand customer satisfaction issues.

JavaScript

window._upstack('track', 'payment_refunded', {
  accountId: 'acct_abc123',
  invoiceId: 'inv_ghi012',
  chargeId: 'ch_abc123',
  subscriptionId: 'sub_def456',
  amount: 9900,
  refundReason: 'customer_request',
  currency: 'USD',
  isPartialRefund: false
});

Properties

Property	Type	Required	Description
accountId	string	No	Account identifier
amount	number	No	Refunded amount in cents
chargeId	string	No	Original charge identifier
invoiceId	string	No	Invoice identifier
subscriptionId	string	No	Subscription identifier
refundReason	string	No	Reason for refund
currency	string	No	ISO 4217 currency code
isPartialRefund	boolean	No	Whether this is a partial refund

When to Fire

When refund is processed
When Stripe charge.refunded webhook fires
When support issues refund

Stripe Webhook

Maps to charge.refunded.