subscription_paused Event - Upstack Data

Fires when a subscription is paused. Use this event to measure pause rates and understand seasonal patterns.

JavaScript

window._upstack('track', 'subscription_paused', {
  subscriptionId: 'sub_def456',
  accountId: 'acct_abc123',
  planId: 'plan_pro_monthly',
  mrr: 9900,
  pauseReason: 'seasonal_business'
});

Properties

Property	Type	Required	Description
subscriptionId	string	No	Subscription identifier
accountId	string	No	Account identifier
planId	string	No	Plan identifier
mrr	number	No	Paused MRR in cents
pauseReason	string	No	Why subscription was paused

When to Fire

When customer requests pause
When seasonal pause is activated
When Stripe subscription pause feature triggers

Stripe Webhook

Maps to customer.subscription.paused.