Returning Customer Fulfillment Cost: How to Calculate It in Upstack

Returning Customer Fulfillment Cost is shipping, handling and Fulfillment-category order fees on returning customer orders. Upstack doesn’t ship it as a single measure, but you can build it as a custom measure from the measures it does have.

Formula

Returning Customer Fulfillment Cost = RC Shipping Cost + RC Handling Cost + RC Other Fulfillment Cost

Build it as a custom measure

In a custom dashboard, open Custom Measures, set the format to Currency and the period total to Sum, then enter:

orders.returning_customer_shipping_cost + orders.returning_customer_handling_cost
+ orders.returning_customer_other_fulfillment_cost

See Custom Measures for the builder.

Metric	Relationship
RC Shipping Cost	Shipping cost on returning customer orders
RC Handling Cost	Handling cost on returning customer orders
RC Other Fulfillment Cost	Fulfillment-category order fees on returning customer orders
Total Fulfillment Cost	All-customer version, built in

See all Fulfillment metrics →