Formula
Returning Customer Handling Cost = SUM ( Handling Cost ) WHERE customer_type = returning_customer
Formula Components
Example
Your store incurred $1,890 in handling costs for returning customers last month:How It Works
Returning Customer Handling Cost sums all handling fees from orders where the customer has made at least one previous purchase. Handling costs include both global per-order fees and per-product handling charges configured in your cost settings. Customer type is determined by whether they have prior orders in your Shopify history.When to Use
Related Metrics
See all Fulfillment metrics →