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Documentation Index

Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt

Use this file to discover all available pages before exploring further.

We’re here to help you get the most out of Upstack Data. Whether you’re stuck on installation, debugging events, or planning a complex destination setup, our support team is ready to assist.

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Get help now

The fastest way to reach us is in-app chat. Click below to start a conversation with the support team. Prefer email? Reach us at support@upstackdata.com.

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Support channels

Live chat

Open the chat widget to talk with a support agent. Most messages get a response within a few hours during business hours.

Email support

For longer questions, account issues, or screenshots, email us at support@upstackdata.com.

Help center

Browse troubleshooting guides for the most common issues.

Documentation

Step-by-step guides for installation, destinations, and platform concepts.

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Support hours

Our support team is available Monday through Friday, 9am–6pm ET. Outside business hours, you can still send a message — we’ll respond first thing the next business day. For urgent issues affecting production tracking, mark your message as Urgent and we’ll route it to an on-call engineer.

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Before you reach out

To help us resolve issues faster, include the following when possible:
  • Pixel ID (find it in Settings → Pixel in your dashboard)
  • Store URL or domain you’re tracking
  • Affected destination (Meta, TikTok, Klaviyo, etc.)
  • Browser and OS if the issue is in the dashboard
  • Screenshots of error messages or unexpected behavior
  • Time range when the issue started
You can also directly and share these details in the conversation.

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Common issues

If you’re hitting a known issue, our troubleshooting guides may resolve it without waiting for support:

Events not appearing in dashboard

Verify your pixel is loading and events are reaching Upstack.

Events not reaching destination

Check destination credentials, mapping, and forwarding rules.

Attribution mismatch

Reconcile differences between Upstack reporting and your ad platform.

Duplicate events

Diagnose and resolve double-counted conversions.

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Account and billing

For subscription, billing, or plan questions, see Subscriptions and billing FAQ or .