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Data direction: This is a source — data flows into Upstack from this platform for analytics, reporting, and enrichment.
Shopify is your primary data source. Once connected, Upstack installs a lightweight pixel on your storefront to capture real-time visitor events, and receives order and product updates directly from Shopify, even when the pixel doesn’t fire.

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Prerequisites

Prerequisites:
  • An Upstack Data account (sign up for free)
  • Access to your workspace in the Upstack dashboard
You’ll also need:
  • An active Shopify store on any plan (Basic, Shopify, Advanced, or Plus)
  • Store owner or staff access with permission to install apps

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Which Shopify plans does Upstack support?

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Setup

1

Install the Upstack Data app

In the Upstack dashboard, open System → Data Sources and click the Shopify card. In the Connect your store dialog:
  1. Enter your store address, the part before .myshopify.com. To find it, open your Shopify admin and copy the name from the URL (admin.shopify.com/store/your-store-name). It can differ from your store’s display name.
  2. Click Check store.
  3. Click Connect with Shopify to go to the Shopify install flow.
Connecting from the dashboard links your Pixel ID during the install.Alternatively, install from the Shopify App Store listing for Upstack Data and finish setup in the Upstack dashboard. Accounts created this way are connected to Shopify through the install, so they don’t show a Shopify card on System → Data Sources.
If your organization manages multiple Shopify stores, you’ll repeat this process for each store. Each store gets its own Pixel ID and appears as a separate source in your Upstack dashboard.
2

Authorize data access

Shopify prompts you to review the permissions Upstack requires:
  • Read products — to sync your product catalog for content ID matching
  • Read orders — to ingest purchase events and revenue data
  • Read customers — to enrich identity resolution with customer profiles
  • Write pixels — to manage the Upstack pixel in your store. Every other permission Upstack requests is read-only.
Click Install app to grant access. Upstack immediately begins configuring your store connection.
3

Verify the pixel is active

After installation, open System → Events Manager in the Upstack dashboard and confirm your Pixel ID is shown in the page header. See How to find my Upstack Data Pixel ID.

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Change, reconnect, or disconnect

If you connected from the dashboard, click the Shopify card on System → Data Sources to manage the connection:
  • Disconnect: click Disconnect to stop syncing Shopify data.
  • Reconnect: after disconnecting, click the Shopify card, enter your store address, and click Check store, then Connect with Shopify.

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What Data Flows In

Shopify provides three categories of data to Upstack:
Upstack also performs a historical backfill of your orders during initial setup — it requests your store’s full order history, not just recent orders. This gives you attribution data from day one without waiting for new events to accumulate.

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You’ll Know It’s Working When…

Verification checklist: Complete all items below to confirm your setup is working correctly. If any check fails, see the troubleshooting section below or the relevant troubleshooting guide.
  • If you connected from the dashboard, the Shopify card on System → Data Sources shows Connected
  • A Pixel ID is assigned and visible under System → Events Manager
  • A test order generates a Purchase event with correct revenue and order details

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Troubleshooting

Check that the pixel is installed correctly by inspecting your storefront’s page source. Search for upstack in the HTML — you should see the pixel script tag in the <head> section.Steps to fix:
  1. Open System → Events Manager in the Upstack dashboard and confirm your Pixel ID is shown in the page header
  2. Open your storefront in an incognito/private browser window (extensions and ad blockers can interfere)
  3. If still no events, go to your Shopify admin → Settings → Customer events and verify the Upstack pixel is listed and enabled
If the pixel is missing from Shopify’s customer events, try uninstalling and reinstalling the Upstack app.
Orders reach Upstack directly from Shopify. If orders are missing:
  1. Check the Upstack status page for any ongoing incidents
  2. If you connected from the dashboard, click the Shopify card on System → Data Sources and check that it shows Store Connected with your store name
  3. Confirm the Upstack app still has Read orders permission in your Shopify admin → Settings → Apps and sales channels → Upstack Data
Orders can arrive a few minutes late at busy times. If they still don’t arrive, reinstall or reconnect the Upstack Data app, or contact support.
The initial import of your order history runs in the background after install and takes longer for stores with many orders.If orders from before the install are still missing after 4 hours, contact support@upstackdata.com with your Pixel ID.
Still stuck? Contact support@upstackdata.com with your Pixel ID and a description of the issue. We typically respond within a few hours.

Automatic Event Tracking

Complete reference for automatically captured Shopify events.

Shopify Data Stale or Missing

What to check when recent Shopify orders or customers are missing in Upstack.

Verify Events Are Flowing

Step-by-step guide to confirm your Shopify source is working end-to-end.

Server-Side Tracking

Learn how the Upstack Pixel captures events and why server-side delivery matters.