Documentation Index
Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
Use this file to discover all available pages before exploring further.
Overview
This article answers the questions customers most often ask about Upstack Data plans, billing, payments, cancellations, pauses, refunds, trials, and multi-store subscriptions. Use the sections below to jump to the topic you need.Plans and pricing
Looking for information on Upstack Data’s available plans, pricing tiers, or what happens to billing when you uninstall during a free trial? The plans are listed in full on the Upstack Data pricing page, and common questions about trial charges and Shopify billing are answered separately. For more details, see Plans and pricing.Payments, invoices, and billing source
Need help with payment methods, retrying failed charges, finding past invoices, or sorting out whether you’re billed through Shopify or Stripe? See Payments, invoices, and billing source for more details.Can I upgrade or downgrade my subscription?
You can upgrade or downgrade your plan at any time based on your current order volume, and choose the plan that best suits your use case. For more details, review Upgrading and downgrading.How can I cancel my subscription?
If you want to cancel your subscription because of a technical problem, onboarding experience, pricing, or another issue, give us the opportunity to address it by contacting us at support@upstackdata.com. To cancel your subscription without contacting Upstack, refer to Cancelling your subscription.How can I pause my subscription?
Pausing a subscription is not possible. However, there are alternative methods if you need to stop using Upstack without losing your data and pixels. Review How can I pause my subscription? for the additional steps you can take.Refunds
For inquiries regarding refunds, refer to our Refund Policy.Multi-store billing
Is each store billed separately?
Yes. Each Shopify store has its own Upstack Data subscription, and each is billed independently. This also means each store’s plan can be sized differently.Can I move my subscription from one store to a different store?
We can’t transfer a Shopify subscription between stores — Shopify ties each subscription to the store that approved it. The workflow is: cancel on the old store, install Upstack Data on the new store using the complete how-to guide for setting up the Upstack Data app in Shopify, and start a subscription there. Message us and we’ll coordinate so you don’t double-pay during the transition.Still have a question?
Need help?If your question isn’t answered here, start a chat from the Upstack Data dashboard and include your store URL. We’ll look up your subscription and get back to you quickly.