addon_cancelled Event - Upstack Data

Fires when a customer cancels an add-on feature or service. Use this event to understand add-on churn and feature value.

JavaScript

window._upstack('track', 'addon_cancelled', {
  accountId: 'acct_abc123',
  subscriptionId: 'sub_def456',
  addonId: 'addon_advanced_analytics',
  addonName: 'Advanced Analytics',
  price: 4900,
  currency: 'USD',
  cancelReason: 'not_using'
});

Properties

Property	Type	Required	Description
accountId	string	Yes	Account identifier
addonId	string	Yes	Add-on identifier
subscriptionId	string	No	Subscription identifier
addonName	string	No	Human-readable add-on name
price	number	No	Lost add-on revenue in cents
currency	string	No	ISO 4217 currency code
cancelReason	string	No	Reason for cancellation

When to Fire

When add-on is removed from subscription
When add-on cancellation is requested
When Stripe subscription item is removed