seat_removed Event - Upstack Data

Fires when seats are removed from the plan. Use this event to track seat contraction and understand downsizing patterns.

JavaScript

window._upstack('track', 'seat_removed', {
  accountId: 'acct_abc123',
  subscriptionId: 'sub_def456',
  seatCount: 10,
  seatDelta: -5,
  mrrDelta: -2500
});

Properties

Property	Type	Required	Description
accountId	string	Yes	Account identifier
seatCount	number	Yes	Total seats after removal
subscriptionId	string	No	Subscription identifier
seatDelta	number	No	Number of seats removed (negative)
mrrDelta	number	No	MRR decrease in cents (negative)

When to Fire

When seats are removed
When user is deactivated
When Stripe subscription quantity decreases

Stripe Webhook

Maps to customer.subscription.updated when subscription quantity decreases.