subscription_churned Event

Fires when a subscription ends completely (no longer billing). This is the final churn event for calculating churn rate.

JavaScript

window._upstack('track', 'subscription_churned', {
  subscriptionId: 'sub_def456',
  accountId: 'acct_abc123',
  planId: 'plan_pro_monthly',
  cancelReason: 'switched_competitor',
  mrr: 9900,
  ltv: 118800,
  subscriptionMonths: 12
});

Properties

Property	Type	Required	Description
subscriptionId	string	Yes	Subscription identifier
accountId	string	Yes	Account identifier
planId	string	No	Churned plan
cancelReason	string	No	Churn reason
mrr	number	No	Lost MRR in cents
ltv	number	No	Customer lifetime value in cents
subscriptionMonths	number	No	How long they were subscribed

When to Fire

When final billing period ends
When subscription is deactivated
When Stripe customer.subscription.deleted fires

Stripe Webhook

Maps to customer.subscription.deleted.

Use this event to calculate churn rate and analyze churn reasons. Track ltv to understand which customer segments have the highest lifetime value.

subscription_cancelled subscription_reactivated

⌘I

SDK

PIXEL EVENTS

IDENTITY

AUTOMATIC TRACKING

subscription_churned Event

JavaScript

Properties

When to Fire

Stripe Webhook

​JavaScript

​Properties

​When to Fire

​Stripe Webhook

JavaScript

Properties

When to Fire

Stripe Webhook