subscription_paused Event

Fires when a subscription is paused. Use this event to measure pause rates and understand seasonal patterns.

JavaScript

window._upstack('track', 'subscription_paused', {
  subscriptionId: 'sub_def456',
  accountId: 'acct_abc123',
  planId: 'plan_pro_monthly',
  mrr: 9900,
  pauseReason: 'seasonal_business'
});

Properties

Property	Type	Required	Description
subscriptionId	string	Yes	Subscription identifier
accountId	string	Yes	Account identifier
planId	string	No	Plan identifier
mrr	number	No	Paused MRR in cents
pauseReason	string	No	Why subscription was paused

When to Fire

When customer requests pause
When seasonal pause is activated
When Stripe subscription pause feature triggers

Stripe Webhook

Maps to customer.subscription.paused.

subscription_downgraded subscription_resumed

⌘I

SDK

PIXEL EVENTS

IDENTITY

AUTOMATIC TRACKING

subscription_paused Event

JavaScript

Properties

When to Fire

Stripe Webhook

​JavaScript

​Properties

​When to Fire

​Stripe Webhook

JavaScript

Properties

When to Fire

Stripe Webhook