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Fires when a subscription is paused. Use this event to measure pause rates and understand seasonal patterns.

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JavaScript

window._upstack('track', 'subscription_paused', {
  subscriptionId: 'sub_def456',
  accountId: 'acct_abc123',
  planId: 'plan_pro_monthly',
  mrr: 9900,
  pauseReason: 'seasonal_business'
});

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Properties

PropertyTypeRequiredDescription
subscriptionIdstringYesSubscription identifier
accountIdstringYesAccount identifier
planIdstringNoPlan identifier
mrrnumberNoPaused MRR in cents
pauseReasonstringNoWhy subscription was paused

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When to Fire

  • When customer requests pause
  • When seasonal pause is activated
  • When Stripe subscription pause feature triggers

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Stripe Webhook

Maps to customer.subscription.paused.