trial_extended Event - Upstack Data

Fires when a trial period is extended. Use this event to track trial extensions and measure their impact on conversion.

JavaScript

window._upstack('track', 'trial_extended', {
  accountId: 'acct_abc123',
  trialEndDate: '2026-03-11T14:30:00.000Z',
  trialDaysRemaining: 7,
  extensionReason: 'support_request'
});

Properties

Property	Type	Required	Description
accountId	string	Yes	Account identifier
trialEndDate	string	No	New trial end date
trialDaysRemaining	number	No	New days remaining
extensionReason	string	No	Why trial was extended

When to Fire

After support manually extends trial
After promotional extension is applied
After win-back campaign grants extension