Payments, invoices, and billing source

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Am I billed through Shopify or directly by Upstack Data?

Both models exist today. To determine which billing method you’re on, refer to How do I identify my billing method?. We’re actively migrating all customers to direct credit card billing via Stripe, which gives us better control over plan management and seasonal upgrades. If you’re still on Shopify billing and want to switch, contact us at support@upstackdata.com.

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My payment failed. Can you retry it?

Yes — message us in chat and we’ll manually retry the charge against your stored payment method. If the retry still fails, update your card under Settings → Billing → Payment method and we’ll run it again. You can also refer to How do I update my payment method? for the steps.

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Where do I view past invoices or charges by month?

Refer to How do I view my past invoices? to view past invoices or charges by month.

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The app says “subscription required” but I already have an active subscription. What’s happening?

This usually means your account is caught between the old Shopify subscription and the new direct Stripe subscription. Log out of Upstack Data, log back in, and follow the prompts to complete Stripe billing setup. If that doesn’t clear the message, contact us at support@upstackdata.com with your store URL.

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