1. Verify permissions
Make sure you have admin access to the ad account and the connected Business Manager.2. Reconnect Facebook
Go to your Upstack Data integrations and reauthorize Facebook. When reconnecting, select “Edit Settings” and make sure all ad accounts, pixels, and pages are checked — accounts left unchecked won’t be imported.3. Allow time for syncing
Once reconnected, it may take up to 10–15 minutes for your accounts to appear.4. Check ad account ownership
If the account is owned by a partner agency, make sure they’ve granted your user full access in Business Manager. If it still doesn’t appear after reconnecting, contact support — we’ll help verify the integration and get your ad account showing correctly.Still stuck? Contact support@upstackdata.com with your Pixel ID and a description of the issue. We typically respond within a few hours.
Related guides
Destination shows disconnected
Reconnect a destination that dropped offline.
Connection errors and disconnections
General integration connection troubleshooting.