What to check first
1. Verify your integrations
Make sure Shopify, Facebook, Google Ads, Klaviyo, and your other platforms are all properly connected in Upstack Data. See connecting marketing channels for the connection flow.2. Check connection permissions
Ensure you have admin access on each platform and that data-sharing or pixel permissions are correctly enabled.3. Allow time for syncing
It may take a few hours for new or updated connections to reflect in your dashboard. See events delayed in dashboard.4. Review your tracking setup
Follow the setup guides for your integrations to confirm all tags and pixels are firing correctly — start with how to troubleshoot your pixel.Digging deeper
If the issue is specific, these guides cover the most common cases:Shopify data stale or missing
Store data isn’t updating.
Source connected but no data flowing
Integration is live but silent.
Conversions attributed to the wrong day
Timezone and attribution timing.
Revenue doubled compared to Shopify
Double-counted revenue.
Still stuck? Contact support@upstackdata.com with your Pixel ID and a description of the issue. We typically respond within a few hours.