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Likely cause: This is usually normal. Upstack batches events and processes them through the identity resolution pipeline before they appear in the dashboard. During high-traffic periods, processing may take 2–5 minutes. Fix:
  1. Check the Real-Time Events feed (System → Events Manager) — it shows events in near-real-time (within a few minutes). If events appear here, the delay is only in aggregated reports and dashboards.
  2. If even the Real-Time Events feed is delayed beyond 5 minutes, check the Upstack Status Page for any ongoing incidents.
  3. For time-sensitive debugging, use the Real-Time Events feed rather than aggregated dashboard views.
For the full picture of expected timings, see How long does it take for events to appear? in the FAQ.
Still stuck? Contact support@upstackdata.com with your Pixel ID and a description of the issue. We typically respond within a few hours.