Documentation Index
Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
Use this file to discover all available pages before exploring further.
Data direction: This is a source — data flows into Upstack from this platform for analytics, reporting, and enrichment.
Prerequisites
Prerequisites:
- An Upstack Data account (sign up for free)
- Access to your workspace in the Upstack dashboard
- A Meta Business Manager account with admin access
- At least one Facebook Ads account with active or historical campaigns
- The Ad Account ID you want to connect (found in Meta Business Settings → Ad Accounts)
This is a source connection — it pulls cost and performance data into Upstack. To send conversion events to Meta, see the Meta CAPI destination guide.
Setup
Authenticate with Meta Business
In the Upstack dashboard, navigate to Integrations → Sources and click Connect Facebook Ads.Click Sign in with Meta to begin the OAuth flow. Log in to your Meta Business Manager account and grant Upstack permission to read your advertising data.
Upstack requests read-only permissions:
ads_read and read_insights. No permissions to create, modify, or spend on campaigns are requested.Select ad accounts
After authentication, Upstack displays all ad accounts associated with your Meta Business Manager. Select the account(s) you want to sync.You can connect multiple ad accounts if you manage separate accounts for different brands or regions. Each account appears as a separate source in the Upstack dashboard.
What Data Flows In
| Metric | Description | Granularity |
|---|---|---|
| Spend | Total amount spent per campaign/ad set/ad | Daily |
| Impressions | Number of times ads were shown | Daily |
| Clicks | Link clicks on ads | Daily |
| CPM | Cost per thousand impressions | Daily (calculated) |
| CPC | Cost per click | Daily (calculated) |
| CTR | Click-through rate | Daily (calculated) |
| Reach | Unique accounts that saw ads | Daily |
Campaign Structure
Upstack also imports the full campaign hierarchy:- Campaigns — name, objective, status, budget
- Ad Sets — name, targeting, placement, bid strategy
- Ads — name, creative ID, status
Upstack syncs data at the ad level and aggregates up. This means you can report at any level of the campaign hierarchy — campaign, ad set, or ad — without any additional configuration.
You’ll Know It’s Working When…
- Your Facebook Ads source shows Connected status in the Upstack dashboard under Integrations → Sources
- Campaign data appears in the Sources → Facebook Ads detail page within 30 minutes of initial connection
- Spend metrics are visible in Analytics → Attribution reports alongside your conversion data
- ROAS calculations populate for campaigns that have both spend data and attributed conversions
Troubleshooting
No data appearing after connecting
No data appearing after connecting
Check the sync status in Integrations → Sources → Facebook Ads. The initial 90-day backfill can take up to 30 minutes depending on the volume of campaigns.If no data appears after 1 hour:
- Verify the connected ad account has campaigns with spend in the last 90 days
- Check that your Meta Business Manager token hasn’t been revoked (go to Meta Business Settings → Users → System Users and verify the Upstack integration is still authorized)
- Try disconnecting and reconnecting the source
Spend numbers don't match Meta Ads Manager
Spend numbers don't match Meta Ads Manager
Small discrepancies (under 5%) between Upstack and Meta Ads Manager are normal due to timezone differences and Meta’s post-attribution adjustments.Common causes of larger discrepancies:
- Timezone mismatch — Upstack normalizes spend to UTC. If your Meta account uses a different timezone, daily totals may shift between days.
- Attribution window differences — Upstack imports raw spend (actual dollars spent), not attributed spend. If you’re comparing to a Meta report using attributed metrics, the totals will differ.
- Multiple ad accounts — ensure you’ve connected all ad accounts that contribute spend for your store.
Token expired or permissions revoked
Token expired or permissions revoked
Meta OAuth tokens can expire or be revoked if your Business Manager permissions change.If the source status shows an error:
- Go to Integrations → Sources → Facebook Ads
- Click Reconnect to re-authenticate with Meta
- Re-select your ad accounts and confirm
Still stuck? Contact support@upstackdata.com with your Pixel ID and a description of the issue. We typically respond within a few hours.
Related
Meta CAPI Destination
Send conversion events to Meta — the outbound counterpart to this inbound source.
Attribution and Reporting
How Upstack blends ad spend data with conversion events to calculate ROAS and CPA.
Connect Google Ads
Import Google Ads spend data to get a complete picture of your paid media performance.
Integration Catalog
Browse all available sources and destinations.