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Quick test: Open your store in an incognito/private window (no extensions), browse a product page, then check the Real-Time Events feed (System → Events Manager) in your Upstack dashboard. If events appear there but not in your normal browser: an ad blocker or privacy extension is interfering with your testing. Your real visitors are unaffected because Upstack uses server-side tracking for critical events — purchases reach Upstack directly from Shopify regardless of any browser extension. Fix:
  1. Disable your ad blocker or privacy extensions for your store’s domain, or test in an incognito window.
  2. Confirm events flow in the Real-Time Events feed.
  3. Don’t chase the missing client-side events in a blocked browser — they’re expected to be absent there.
Still stuck? Contact support@upstackdata.com with your Pixel ID and a description of the issue. We typically respond within a few hours.

What happens if my pixel goes down?

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