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Likely cause: The Pixel ID configured in your theme does not match the Pixel ID for your Upstack workspace. This can happen if you copied the snippet from a different store’s settings, or if your workspace was recently recreated. Fix:
  1. In your Upstack dashboard, go to Settings → Pixel and copy your Pixel ID (it looks like px_abc123def456).
  2. In Shopify admin, go to Online Store → Themes → Customize → App embeds → Upstack Data.
  3. Compare the Pixel ID shown in the embed configuration with the one from step 1. They must match exactly.
  4. If they differ, update the embed to use the correct Pixel ID, click Save, and test again.
  5. Note: if you recently deleted and recreated your Upstack workspace, you will have a new Pixel ID that needs to be updated in all theme embeds.
Still stuck? Contact support@upstackdata.com with your Pixel ID and a description of the issue. We typically respond within a few hours.

Find your Pixel ID

Locate the Pixel ID for your Upstack Data workspace.