Skip to main content
Quick check: Go to Settings → Sources in your Upstack dashboard. Each connected source shows a Last synced timestamp and a health indicator — click into any red or stale source to see the specific error. Likely cause: The Shopify app’s API permissions were revoked or the app was uninstalled and reinstalled without completing the full OAuth flow. Shopify stops sending webhooks and blocks API access when permissions are incomplete. Fix:
  1. In your Shopify admin, go to Settings → Apps and sales channels.
  2. Find Upstack Data in the list. If it shows a warning icon or says “Access limited,” the permissions need to be re-granted.
  3. Click Upstack Data → App settings → look for a Re-authorize or Update permissions prompt.
  4. Complete the OAuth flow — ensure you approve all requested scopes (orders, customers, products, checkouts).
  5. After re-authorizing, return to Upstack → Settings → Sources → Shopify and click Test Connection. The status should change to green.
  6. Upstack will automatically backfill missed data for the period it was disconnected (up to 7 days). For longer gaps, contact support to trigger a full historical sync.
Still stuck? Contact support@upstackdata.com with your Pixel ID and a description of the issue. We typically respond within a few hours.

Why integrations disconnect

Why connections break and how to prevent future disconnections.

Sources overview

See every source Upstack supports and how to connect them.