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Likely cause: The ad accounts that spend for your store aren’t selected, or the sync job is stuck. Upstack plans don’t limit sync frequency or data volume, and ad platform sources are checked for new data every 15 minutes on every plan. Fix:
  1. Go to System → Data Sources and click the affected source’s card.
  2. Check the Ad Accounts list. Upstack only imports the selected accounts. To change them, click Edit, update the selection, and click Save Changes.
  3. If an account you expect is missing from the list, click Refresh. If it’s still missing, the login used to connect doesn’t have access to it: click Reconnect and sign in with an account that does.
  4. If the right accounts are selected and spend is still stale after a few hours, click Reconnect and sign in again. Reconnecting keeps your historical data.
  5. If data still doesn’t update, contact support with your Pixel ID.
Still stuck? Contact support@upstackdata.com with your Pixel ID and a description of the issue. We typically respond within a few hours.