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Documentation Index

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Quick Summary
  • In Shopify admin, open the Sales channels section
  • Select Snapchat Ads, then open the Settings tab
  • Open the Data sharing tab and find the Pixel ID section
  • Click Disconnect to unlink the Snapchat Pixel from Shopify
Disabling Snapchat data sharing is crucial to prevent duplicate events, which can distort reporting and attribution. It ensures Snapchat only receives clean, accurate data through Upstack Data for reliable insights and better ad optimization.

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Prerequisites

Before you start, you need:

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Steps to Disable Snapchat Data Sharing in Shopify

1

Sign in to Shopify admin

Sign in to Shopify admin for the store where the Snapchat Ads sales channel is installed.
2

Open the Snapchat Ads sales channel

In the left-hand menu, click Sales channels, then select Snapchat Ads. (You can also use the search bar at the top of Shopify admin to locate the Snapchat Ads sales channel.)Make sure you are on the Settings tab of the Snapchat Ads sales channel.
3

Open the Data sharing tab

In the Snapchat Ads settings, click the Data sharing tab.Scroll to the Pixel ID section and find your connected Snapchat Pixel.
4

Disconnect the Snapchat Pixel from Shopify

Click Disconnect next to the connected Pixel ID to unlink it from Shopify, then confirm the action in the dialog.
5

Verify Snapchat is no longer sharing data through Shopify

Refresh the Data sharing tab and confirm the Pixel ID section no longer shows a connected pixel.Then, in your Upstack dashboard, confirm the Snapchat destination is still Healthy and continuing to send events through Upstack Data.
Need Help? If you encounter any issues during setup, contact our support team and we’ll help diagnose the problem.