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Documentation Index

Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt

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Quick Summary
  • Sign in to your Shopify admin and open the Sales channels menu.
  • Open the TikTok sales channel and click Settings.
  • In Data sharing → Customer Data Sharing, click Disconnect on the connected TikTok Pixel.
  • Confirm the disconnection in the popup.

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Prerequisites

Before you start, you need:
Duplicate TikTok events typically occur when multiple TikTok Pixel integrations are active on your site. You must disable TikTok Sales Channel data sharing and ensure no other TikTok Pixel apps are installed.

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Steps to Disable TikTok Data Sharing in Shopify

1

Sign in to Shopify

Sign in to your Shopify admin.
2

Open the TikTok sales channel settings

  • In the Shopify admin sidebar, click Sales channels
  • Select TikTok, then click the Settings tab
Tip: You can also use the Shopify admin search to locate the TikTok sales channel.Shopify sidebar with TikTok Sales Channel Settings
3

Open Data sharing

In the TikTok sales channel settings, click the Data sharing tab in the left-hand menu.Share Data section with Disconnect button
4

Disconnect the TikTok Pixel

  • Scroll to the Customer Data Sharing section and locate your connected TikTok Pixel
  • Click the Disconnect button
5

Confirm the disconnection

  • A confirmation window appears explaining how disconnecting the Pixel affects tracking
  • Click Disconnect again in the lower-right corner to confirm

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Verify the Setup

To confirm data sharing is disabled:
  • Return to Sales channels → TikTok → Settings → Data sharing in Shopify and confirm the Customer Data Sharing section no longer shows a connected Pixel.
  • Place a test order on your store and check TikTok Events Manager — you should see exactly one Purchase event arriving from your Upstack Data integration (not duplicates).
If duplicate events continue:
  • Check the Shopify Apps menu for any other TikTok Pixel apps and remove them.
  • Inspect your theme for hard-coded TikTok Pixel snippets and remove them.
Need help? If you encounter any issues, contact our support team and we’ll help diagnose the problem.