Skip to main content
The number of orders from returning customers that were cancelled before fulfillment.

​
Formula

Returning Customer Cancelled Orders = COUNT ( Cancelled Orders ) WHERE customer_type = returning_customer

​
Formula Components

​
Example

Your store had 22 Returning Customer Cancelled Orders this month out of 2,340 returning customer orders:

​
How It Works

This metric counts orders placed by returning customers that were cancelled before fulfillment in Shopify. A customer is classified as “returning” if they have completed at least one previous purchase. Cancellations typically occur due to inventory stockouts, payment issues, or customer requests.

​
When to Use

See all Adjustments metrics →