Refund Count: Number of Refunded Orders

The total number of orders that received a full or partial refund.

Formula

Refund Count = COUNT ( Orders ) WHERE refund_amount > 0

Metadata
Type	Number
Data Source	Shopify
Aggregation	Count

Example

Your store processed 127 refunds in March across 2,450 total orders:

Week	Refunds	Rate
Week 1	28	4.8%
Week 2	31	5.2%
Week 3	42	6.9% (new SKU issue)
Week 4	26	4.3%

How It Works

Refund Count tracks every order that had any refund processed in Shopify. Both full and partial refunds increment this count. Orders with multiple refunds count once.

When to Use

Scenario	Action
Return rate analysis	Compare refund count to total orders for return rate
Product quality issues	Spike in refunds may indicate defective batch
Customer satisfaction	High refund counts signal experience problems
Seasonal patterns	Track if returns increase after holidays or promotions

Metric	Relationship
Refund Amount	Dollar value of these refunds
Refund %	Refund Count ÷ Orders
Refund Per Order	Average refund value per refunded order
Cancelled Orders	Orders cancelled before fulfillment
Orders	Total orders (denominator for rate)

See all Adjustments metrics →

Refund Amount Refund %

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​Formula

​Example

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​Related Metrics

Formula

Example

How It Works

When to Use

Related Metrics